Worksheet: Name the few behaviour shifts

A list of ten values changes nothing in routines or pay. This sheet names three to five shifts, writes the from and the to, and checks that leaders are seen doing them. It builds the Competent step of the check:

Three to five specific behaviour shifts are named, with the from and the to written down, and leaders are seen doing them.

Step 1. The shifts

Shift	From (what people do today)	To (what they will do)	Where it shows (a meeting, a decision, a customer moment)
e.g. Decisions	Problems go to the GM and wait	Team leaders decide within their limit on the day	The daily stand-up
1
2
3
4
5

Stop at five.

Step 2. What holds each shift in place

Shift	Leader who models it, and where	Meeting or routine that needs it	Tool or system change	Link to review or pay

Step 3. Are leaders seen doing them?

Each month, ask five people who report to each leader whether they saw the shift, and ask for an example.

Leader	Shift	Month	Seen by how many of five	Example given

Under 50 people: name the three shifts that matter most, with the from and the to. Within six months, ask staff whether the leaders are doing them.

Done when: three to five shifts are written as from and to, and staff can give recent examples of leaders doing them.

Adapted from our own transformation perspectives (Forty 2, 2026).