Worksheet · B2C: Consumer Pricing Health Check
Put repricing on a calendar with an accuracy check
It prints on A4 with room to write.
A wrong price is a margin leak with legal risk attached. When two prices show for the same item, the customer is entitled to the lower one. This sheet sets a repricing calendar, a checklist for each change and an accuracy check across channels. It builds the Competent step of the check:
A repricing calendar and checklist exist; changes land accurately and on time.
Step 1. The calendar
| Category | Repricing week | Owner | Channels | Cut-off for changes |
|---|---|---|---|---|
| e.g. Accessories | First Tuesday of the month | Category manager | Site, app, stores, marketplace | Previous Thursday |
Step 2. The checklist for each change
- Change approved and logged, with the effective date and time
- Loaded in the pricing system
- Site and app updated
- Store labels printed and changed
- Marketplace listings updated
- Overlapping promotions checked
- Customer service and store staff told
Step 3. Check it landed
Sample items in every channel within a day of the change.
| Change | Channels checked | Items sampled | Correct | Wrong | Where wrong | Hours to fix |
|---|---|---|---|---|---|---|
Done when: repricing follows a calendar and a checklist, and each change has an accuracy check across channels.
Written for this check.
From the B2C: Consumer Pricing Health Check. Your report links the sheet for each of its moves.