Worksheet: Read each scorecard against what the unit controls

A scorecard that outlives the structure it was built for measures people on things they cannot move. This sheet reads each unit's measures against its levers and removes the one that drives the wrong behaviour. It builds the Competent step of the check:

Each unit's measures are things that unit actually controls, and they were rebuilt the last time the structure changed.

Step 1. Read every measure

Unit	Measure	Does the unit control it? (fully, partly, no)	What it makes people do	Keep, move to another unit, or drop
e.g. Branch	Revenue per head	Partly	Branches refuse work that needs another branch's staff	Drop

Step 2. Remove the worst one by name

Measure removed	Unit	The behaviour it caused	Date removed	Told to the unit by

Name the measure when you remove it, so people know the behaviour it drove is no longer wanted.

Step 3. Tie the scorecards to the structure

Last structure change	Date	Scorecards rebuilt then?	Next rebuild due with

Add a line to the checklist for the next restructure: rebuild each unit's measures before it starts.

Done when: each unit's measures are things it controls, and the scorecards were rebuilt at the last structure change.

Adapted from our own operating model perspectives (Deloitte, 2014).